Service Scope
Services are defined according to the scientific requirements, project scope, selected activities, and agreed specifications.
SERVICE LEVEL AGREEMENT
Service Level Agreement
Our service principles define how scientific projects, communication, support, and service delivery are handled.
Communication
Project communication is handled through appropriate professional channels. Requests and project information are reviewed according to their scope and requirements.
Project Handling
Project timelines, deliverables, and technical requirements are established according to the specific nature and complexity of each project.
Support
Scientific and technical support is provided according to the agreed project scope and available service resources.
Service Updates
Service conditions and project arrangements may be updated when requirements, project scope, or operational conditions change.